![]() ![]() ![]() They then looked for characteristics that set apart high-performing teams from the lower performers.įor the purposes of the study, they assumed that organizations where IT is tightly aligned with the business would perform better than teams without the same alignment, explained Sid Suri, the head of IT strategy for Atlassian. In February and March 2017, researchers asked IT professionals a series of questions about their strategy, goals, metrics, technology, tools and approaches. To answer those questions, team management and collaboration software vendor Atlassian recently commissioned a survey conducted by HDI, a professional association for the technical support industry and part of UBM. But what are those characteristics? What do great IT teams do that sets them apart from the rest of the pack? One of the best ways for IT leaders to improve their teams’ performance is to emulate the characteristics of the world's best IT organizations. ![]()
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